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Plans and billing

Refunds

1 min read · Updated October 3, 2026

Our refund policy is simple.

  • Event not started yet: if the event hasn't started and no guest has uploaded, email billing@pixloud.app within 14 days of buying for a full refund.
  • Guests have started sharing: the plan has been used, so it isn't refundable.
  • Something went wrong on our side: if Pixloud failed during your event in a way that stopped guests sharing, contact support and we'll refund the plan.

A refunded event goes back to the Free plan. Full details are in our Terms.

PreviousChange or cancel a monthly planNext Refer a friend, get credit

Related guides

Plans and what each includesPay once per event, or go monthly if you host all year. See pricing for current prices.Read guide Upgrade an event (even mid-event)Upgrade any event from Free to Essential or Signature, before or during the event. The new limits apply strai…Read guide Monthly plans: Studio, Agency 10 and Agency 20If you host events every month, a monthly plan is usually cheaper than paying per event.Read guide

Still need help?

Real people, usually within a working day, and much faster during live events.

Message our teamSend a request from your dashboard. Tick “happening right now” for urgent help.Log in to message Email ussupport@pixloud.app for events, billing@pixloud.app for payments.Send an email

Ready for your next event?

Set it up in minutes. Your first 25 photos are free.

Start freeTalk to us

Plans and billing

Refunds

1 min read · Updated October 3, 2026

Our refund policy is simple.

  • Event not started yet: if the event hasn't started and no guest has uploaded, email billing@pixloud.app within 14 days of buying for a full refund.
  • Guests have started sharing: the plan has been used, so it isn't refundable.
  • Something went wrong on our side: if Pixloud failed during your event in a way that stopped guests sharing, contact support and we'll refund the plan.

A refunded event goes back to the Free plan. Full details are in our Terms.

PreviousChange or cancel a monthly planNext Refer a friend, get credit

Related guides

Plans and what each includesPay once per event, or go monthly if you host all year. See pricing for current prices.Read guide Upgrade an event (even mid-event)Upgrade any event from Free to Essential or Signature, before or during the event. The new limits apply strai…Read guide Monthly plans: Studio, Agency 10 and Agency 20If you host events every month, a monthly plan is usually cheaper than paying per event.Read guide

Still need help?

Real people, usually within a working day, and much faster during live events.

Message our teamSend a request from your dashboard. Tick “happening right now” for urgent help.Log in to message Email ussupport@pixloud.app for events, billing@pixloud.app for payments.Send an email

Ready for your next event?

Set it up in minutes. Your first 25 photos are free.

Start freeTalk to us