Terms of Service

1Acceptance of Terms

These terms are the agreement between you and Pixloud for the use of pixloud.com and the Pixloud app at pixloud.app. By creating an account, buying a plan or sharing to an event wall, you accept them.

If you are using Pixloud for an employer, a client or an organisation, you confirm you may accept these terms on their behalf.

2Service Description

Pixloud collects photos, short video clips, voice notes and written messages from event guests, holds them for host approval, and shows the approved ones on a live wall. Guests do not need an account.

Features, limits and plan contents may change as the product improves. We will not remove something you have already paid for during the event it was bought for.

3Account Registration

You must be 18 or over to hold an account. You need an accurate email address, and you are responsible for what happens under your account. Keep your password to yourself; invite helpers through the moderator invite instead of sharing a login.

Moderators you invite receive their own sign-in, see only the approval queue and team chat, and lose access seven days after the event ends.

4Prohibited Content and Uses

Do not use Pixloud to collect or display content that is unlawful, hateful, harassing, sexually explicit, or that shows someone who has asked not to be shown. Do not upload anything you do not have the right to share, and never anything that exploits or endangers a child.

If you run an event for children, such as a school event, you are responsible for having the consent your school or local law requires.

Do not attempt to bypass per-guest limits, resell access outside our reseller programme, scrape the service, use it for facial recognition, or interfere with its operation. Partners who recommend Pixloud must say clearly that they earn a commission. We may suspend an event immediately where there is a risk to people.

Copyright: if you believe something on Pixloud infringes your copyright, email legal@pixloud.app with the link, your contact details, and a statement that you own the work. We remove infringing content and close the accounts of repeat infringers.

5Content License and Ownership

Your photos, clips, voice notes and messages remain yours. You grant Pixloud only the licence needed to store them, show them on your wall, and produce the recap video and voice guestbook you asked for. Guests who send something to an event also allow that event's hosts to show, download and keep the posts they approve, for personal or event purposes.

We do not sell your content, use it to train models, or publish it in marketing without separate written permission. We never run face recognition on it.

6Payment Terms

Per-event plans are charged once, at checkout. Monthly plans renew automatically each month, or yearly if you chose that, at the price shown at checkout until you cancel. We email you the renewal terms when the plan starts. Prices are shown before you pay and include any coupon or account credit applied at checkout.

You can cancel a monthly plan at any time from the Billing page; it stays active until the end of the period you have paid for. If you cancel the plan that covers a venue wall, guests see a “Back soon” screen from the end of that period, and the wall’s posts are deleted 30 days later unless a plan covers it again. We email you when the wall pauses and 7 days before anything is deleted. You can upgrade an event while it is running; the higher limits apply immediately and the difference is charged at that point.

One event covers one occasion. Each plan includes a set number of days: Free 1, Essential up to 3, and Signature and events on monthly plans up to 4. Each day runs until 4 AM the next morning in the event's time zone, and guests can post only on the event's days. Extra days can be bought only for the days directly after the event, up to three. Once an event starts, or its first guest posts, its dates, name and appearance are locked. Using one event, credit or plan allowance for more than one occasion, such as two separate parties on the same day, is not allowed; if it happens we may charge for the extra use, remove reseller or partner discounts, or suspend the account.

7Refund Policy

If an event has not started and no guest has uploaded, email billing@pixloud.app within 14 days of purchase for a full refund. Once guests have begun sharing, the plan has been used and is not refundable. A "keep photos longer" purchase can be refunded within 14 days if the photos have not yet reached their original deletion date.

If Pixloud fails during your event in a way that prevents guests sharing, contact support and we will refund the plan for that event.

8Intellectual Property

The Pixloud name, mark, wall themes, brand templates and software are ours. The wall themes and brand templates may be used to run your own events, including under a reseller brand, but not extracted or redistributed as design assets.

9Disclaimer of Warranties

Pixloud is provided as it is. We work hard to keep walls running during live events, but we cannot promise the service will be uninterrupted or error free, or that a venue network will cooperate.

Answers from Ask Pix, our AI help assistant, can be wrong. Check anything important with our support team.

10Limitation of Liability

To the extent the law allows, our total liability for any claim is limited to the amount you paid for the event or the last twelve months of a monthly plan, whichever is greater. We are not liable for indirect or consequential loss.

11Indemnification

You agree to cover us for claims arising from content collected at your event, from your use of the service in breach of these terms, or from your obligations to your own clients if you resell Pixloud.

12Termination

You may close your account at any time from your account page. We may suspend or close an account for a serious or repeated breach of these terms, and will tell you why where we can.

On closure we delete your personal data and content within 30 days, as our Privacy Policy explains, except billing records we must keep for tax purposes. You can download your content before then.

13Governing Law and Disputes

These terms are governed by the laws of the State of Texas, USA. Any dispute will be handled in the state or federal courts located in Harris County, Texas. Nothing here removes rights you have as a consumer where you live.

14Changes to These Terms

We may update these terms. For material changes we will email account holders at least 30 days before they take effect, and the date at the top of this page always shows the current version.

15Contact

Legal notices: legal@pixloud.app. Billing and refunds: billing@pixloud.app. For anything about your own photos, data or an event that is running, contact support@pixloud.app, who can act on it faster.