A guest can't open the page or upload

Most upload problems are the phone's connection, not Pixloud.

• Blank page or spinning: venue Wi-Fi often needs a login first. Ask the guest to switch to mobile data and scan again.
• "Sharing is paused": you (or Pixloud) paused sharing. Turn it back on from the event page.
• "You've shared the maximum": they hit the per-guest limit you set under Uploads per Guest. Raise it any time.
• Camera or microphone doesn't start: the phone blocked it. On iPhone tap aA in the address bar, then Website Settings. On Android tap the lock icon next to the address.
• Video too large: gallery videos over 60 MB are refused. Recording in the page keeps files small.